At Central Indiana Orthopedics, we have one standard of care for all—the best.
The professional fees in our office are carefully examined and are customary for orthopedic surgeons in our area. We make every attempt to keep your overall medical expenses to a minimum. The cost of operating a large orthopedic practice is significant, and this is reflected as part of our fee. Billing costs are a portion of this overhead, and in an effort to keep this cost to a minimum, it is expected that fees for office visits and X-rays will be paid at the time your service is rendered. This gives you a clear understanding of your bill and an opportunity to discuss any problems.
If you are having difficulty with your account, please do not hesitate to request a meeting with our accounting department where a confidential discussion may help resolve your problem. For your convenience, payments for your office visits may be made by cash, check, or credit card.
Central Indiana Orthopedics is a Medicare provider and accepts assignment for Medicare patients. We participate in several major insurance PPO and a few HMO plans in our market area. Because some doctors see patients in more than one city, not all doctors are in the same insurance networks.
Our staff makes every effort to keep up-to-date records on our doctors and their participating insurance networks, but coverage may be different, depending on your employer's plan.
To confirm a doctor's status as In-Network or Out-of-Network, we suggest you call the number on the back of your insurance card. Ultimately, it is the patient's responsibility to confirm insurance status before the appointment.
If You Have Insurance
Any co-payments or deductibles are due at the time of your appointment. We are happy to file your insurance for you, provided you supply us the information from your insurance card. If you have any questions regarding your coverage, please contact your insurance carrier directly. In order to process your claim, your insurance carrier may request additional information from you. If you receive such a request, please return it to your insurance carrier as soon as possible so your claim can be paid in a timely manner.
We will bill your insurance as a courtesy. Once we have received payment or denial from your insurance company, or a reasonable amount of time has passed, the remaining balance will become your responsibility. When any portion of your account becomes a personal balance (owed by you) you will receive a statement. At that time, if you need to make payment arrangements, contact us immediately. If we do not hear from you, your balance is due in full on the due date as printed on your statement.
For those personal balances which cannot be paid within 60 days, totaling $100 or more, we offer interest-free financing for 12 months.
If You Do Not Have Insurance
If you do not have insurance, a $100 pre-payment is due prior to each appointment, and will be applied to the oldest balance. You may pay with cash, money order, Visa, Mastercard, Discover, American Express, or Care Credit. You will receive a minimum of one statement, followed by a FINAL NOTICE before further collection action is taken. Our Financial Counselors are happy to discuss your account with you at any time.
For Central Indiana Orthopedics office visits, payment is expected on the day of your office visit. You will be furnished information and a form to use in claiming the reimbursement from your insurance company, but we will not file claims for you unless we have a prior agreement with your insurance carrier.
For surgical procedures and other services performed outside of our office, we may agree to file with your insurance company for payment to be made directly to us. This will allow you to avoid paying a large fee and having to wait to be reimbursed. You will be asked to talk with our accounting department prior to your surgical procedure to make certain that we have appropriate insurance information for your account. We will do whatever we can to assist you with your insurance claim.
In instances where there is an accident-related injury that may require legal action, we hold the person who has received our services responsible for the bill payment, regardless of any pending legal action. Once Central Indiana Orthopedics receives the bill, we will furnish any necessary information to your legal counsel.
For work-related injuries, we will need written authorization from your insurance carrier.
If you have any questions regarding work-related conditions, please contact our office at (765) 608-3955.
Central Indiana Orthopedics is a Medicare provider and accepts assignment for Medicare patients.
If you have any questions regarding insurance coverage or payment and billing, please contact a Central Indiana Orthopedics representative at (765) 608-3694.